Getting to a doctor's appointment shouldn't be the hardest part of staying healthy. Non-emergency medical transportation (NEMT) exists to solve exactly that problem. Here's a simple guide to how it works in Kentucky.
What is NEMT?
NEMT stands for non-emergency medical transportation. It provides safe, scheduled rides to and from medical appointments for people who don't need an ambulance but do need reliable, assisted transportation. At Golden Years we call it door-through-door care, because our drivers help you from your door to the vehicle and into your appointment.
Who qualifies for NEMT in Kentucky?
Many Kentucky Medicaid waiver participants qualify for non-emergency medical transportation as part of their benefits. Seniors who no longer drive, adults with disabilities, people traveling to recurring treatments like dialysis, and veterans getting to VA appointments are all common riders. If you're unsure, the simplest step is to ask.
What trips are covered?
NEMT typically covers rides to medically necessary destinations: doctor visits, dialysis, physical therapy, specialist appointments, and adult day healthcare. Golden Years also serves VA and private-pay riders who want dependable transportation.
Why safe transportation matters
Missed appointments can mean missed care. Reliable transportation keeps people connected to the treatment, community, and routine that help them thrive. It also gives families peace of mind knowing their loved one is in caring, professional hands.
How to schedule a ride
Call Golden Years at (270) 432-2044 or reach our transportation team directly. If you're a Medicaid waiver participant, we'll help you understand how transportation fits into your services. We serve communities across the Commonwealth of Kentucky.